Integrated package setup

Integrated AppExchange package setup within Service Cloud Voice setup experience.

Amazon Connect Chat and SMS within Salesforce Omni

Ability to route native Connect Chat, SMS, and social channels within Connect to Salesforce omni-channel UX.

Amazon Connect in-app voice (in addition to telephony) within Salesforce call control

Ability to route in-app (WebRTC) voice for mobile and web applications.

Unified routing support for Salesforce cases and email

Salesforce cases and email can be natively routed within Connect IVR.