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AWS Resources

Important Notes​

Please follow updating SCC-AC Resources guidance to update to latest version of resources.

1.6.0 November 2025​

  • Feature: New CloudFormation template for upcoming SCC-AC version that includes a new SCCAC inbound sample flow for Amazon Connect Agentic AI.
  • Enhancement: Contact Flow: SCCAC - Sample Omni-Channel Subflow - Task Routing - {ContactCenterId} uses SCCAC deployed queue by default.

1.4.0 September 2025​

1.3.0 July 2025​

  • Enhancement: Lambda Layer: Lambda layer enhancement to reduce cold start time.
  • Bug fix: Filter call center id to handle call center specific contacts in Lambda functions.

1.2.0 April 2025​

  • Bug fix: Revamped 3 CTR (Contact Trace Record) fields and deprecated old ones. See field changes on CTR Import Notes.