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AWS Resources

Important Notes​

Please follow updating SCC-AC Resources guidance to update to latest version of resources.

2.0.0 September 2026​

  • Feature: Support for Salesforce External Client Apps (ECA), required by SCC-AC managed package 3.0.0 for External Client App setup and migration. Existing Lambda functions authenticate with either the Connected App or the External Client App.
  • Feature: New Lambda functions SCCAC-EcaManagerFunction-{SalesforceOrgId} (reads and updates the External Client App certificate) and SCCAC-EcaSecretPopulatorFunction-{SalesforceOrgId} (sets the External Client App fields in the SCC-AC secret during setup and migration).
  • Feature: New keys in the existing SCCAC-Secret-{SalesforceOrgId} secret: IS_ECA, ECA_CONSUMER_KEY, and ECA_CONSUMER_SECRET. Existing keys are unchanged.

1.8.0 May 2026​

  • Enhancement: Improved Salesforce connection performance – OAuth connections are now cached, resulting in faster and more reliable Salesforce integrations.
  • Enhancement: Messaging sessions now have the ability to end when a contact disconnects on the server-side from setting a EndMessagingSessionOnContactTermination attribute in the used SCC-AC contact flow, ensuring resources are freed promptly whether the disconnect is detected via EventBridge or contact trace records. This serves as a server-side safety net to end orphaned Salesforce messaging sessions. For more info, please see SCCAC-EndMessagingSessionFunction section.
    • Note: Post-contact summarization support for Messaging Sessions ended from SCCAC_EndMessagingSessionFunction not included in this release.
  • Enhancement: Automatic messaging session termination after transcript delivery – Messaging sessions are now automatically closed once the conversation transcript has been successfully delivered, reducing unnecessary open messaging sessions.

1.7.0 January 2026​

  • Enhancement: Lambda Layer: Enhanced the Lambda layer to allow disabling CTR export to Salesforce and remove empty bubble messages at the start of messaging sessions.

1.6.0 November 2025​

  • Feature: New CloudFormation template for upcoming SCC-AC version that includes a new SCCAC inbound sample flow for Amazon Connect Agentic AI.
  • Enhancement: Contact Flow: SCCAC - Sample Omni-Channel Subflow - Task Routing - {ContactCenterId} uses SCCAC deployed queue by default.

1.4.0 September 2025​

1.3.0 July 2025​

  • Enhancement: Lambda Layer: Lambda layer enhancement to reduce cold start time.
  • Bug fix: Filter call center id to handle call center specific contacts in Lambda functions.

1.2.0 April 2025​

  • Bug fix: Revamped 3 CTR (Contact Trace Record) fields and deprecated old ones. See field changes on CTR Import Notes.