AWS Resources

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1.8.0 May 2026

Enhancement: Improved Salesforce connection performance – OAuth connections are now cached, resulting in faster and more reliable Salesforce integrations.
Enhancement: Messaging sessions now have the ability to end when a contact disconnects on the server-side from setting a EndMessagingSessionOnContactTermination attribute in the used SCC-AC contact flow, ensuring resources are freed promptly whether the disconnect is detected via EventBridge or contact trace records. This serves as a server-side safety net to end orphaned Salesforce messaging sessions. For more info, please see SCCAC-EndMessagingSessionFunction section.
- Note: Post-contact summarization support for Messaging Sessions ended from SCCAC_EndMessagingSessionFunction not included in this release.
Enhancement: Automatic messaging session termination after transcript delivery – Messaging sessions are now automatically closed once the conversation transcript has been successfully delivered, reducing unnecessary open messaging sessions.

Enhancement: Lambda Layer: Enhanced the Lambda layer to allow disabling CTR export to Salesforce and remove empty bubble messages at the start of messaging sessions.

Feature: New CloudFormation template for upcoming SCC-AC version that includes a new SCCAC inbound sample flow for Amazon Connect Agentic AI.
Enhancement: Contact Flow: SCCAC - Sample Omni-Channel Subflow - Task Routing - {ContactCenterId} uses SCCAC deployed queue by default.

Enhancement: Lambda Layer: Lambda layer enhancement to reduce cold start time.
Bug fix: Filter call center id to handle call center specific contacts in Lambda functions.

Bug fix: Revamped 3 CTR (Contact Trace Record) fields and deprecated old ones. See field changes on CTR Import Notes.