An AWS account. For steps to create, check: https://aws.amazon.com/premiumsupport/knowledge-center/create-and-activate-aws-account/
An Amazon Connect instance. To create a Connect instance, follow this guide: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-instances.html
This solution supports Amazon Elasticsearch or Splunk as the backend data store and visualization layer. Follow the appropriate guide for your choice of data store:
Deployment guide for Amazon Elasticsearch .
Deployment guide for Splunk.