Enhancement: Re-drive end customer message delivery to agent after they experience a network issue. Agent should be able to receive messages sent by customer during the network disconnect when they have re-established connection.
Enhancement: Lambda Layer: Resource Version - 1.3.0: Lambda layer enhancement to reduce cold start time.
Enhancement: Message Session Routing: Backfill missing PendingServiceRouting item during agent work creation.
Enhancement: Message Idempotency: Apply Salesforce message event id as client token of SendMessage request for idempotency support.
Enhancement: Scope down chat event handler to reduce unrelated console logs.
Enhancement: Scope down agent work event handler to reduce unrelated console logs.
Bug fix: End message session when contact ended with error.
Bug fix: Stop Amazon Connect contact when agent work can’t be created.
Bug fix: Close pre-existing conflict agent work of same user on same message session.
Bug fix: Filter call center id to handle call center specific contacts in Lambda functions.
Bug fix: Resource Version - 1.3.0: Filter call center id to handle call center specific contacts in Lambda functions.
Enhancement: Unified Routing: Added custom metadata type “SCCAC Feature” for supporting SOQL query in Case trigger
IMPORTANT: With upgrade, if Unified Routing feature was enabled, it will now be disabled. In order to re-enable, completing Configure Amazon Connect Flow will re-enable Unified Routing feature.
Enhancement: Unified Routing for Salesforce cases: addition of cache management for queue and routing configuration SOQL query.
Bug fix: Contact flow automated message/chat bot message not shown to agent.
Bug fix: End idle contact when message session is marked as inactive by agent.
Bug fix: Resource Version - 1.2.0 : Revamped 3 CTR (Contact Trace Record) fields and deprecated old ones. See field changes on CTR Import Notes.