Enhancement: Unified Routing: Added custom metadata type “SCCAC Feature” for supporting SOQL query in Case trigger
IMPORTANT: With upgrade, if Unified Routing feature was enabled, it will now be disabled. In order to re-enable, completing Configure Amazon Connect Flow will re-enable Unified Routing feature.
Enhancement: Unified Routing for Salesforce cases: addition of cache management for queue and routing configuration SOQL query.
Bug fix: Contact flow automated message/chat bot message not shown to agent.
Bug fix: End idle contact when message session is marked as inactive by agent.
Bug fix: Resource Version - 1.2.0 : Revamped 3 CTR (Contact Trace Record) fields and deprecated old ones. See field changes on CTR Import Notes.