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Setup and Installation Guide

November, 2021

© Copyright Amazon.com, Inc. or its affiliates. All Rights Reserved. SPDX-License-Identifier: CC-BY-SA-4.0

Notices#

This document is provided for informational purposes only. It represents AWS's current product offerings and practices as of the date of issue of this document, which are subject to change without notice. Customers are responsible for making their own independent assessment of the information in this document and any use of AWS's products or services, each of which is provided "as is" without warranty of any kind, whether express or implied. This document does not create any warranties, representations, contractual commitments, conditions or assurances from AWS, its affiliates, suppliers or licensors. The responsibilities and liabilities of AWS to its customers are controlled by AWS agreements, and this document is not part of, nor does it modify, any agreement between AWS and its customers.

Abstract#

This guide details the integration between Amazon Connect and Salesforce Lightning. It covers the installation, configuration, and operation of the two primary components of the integration: the Amazon Connect CTI Adapter for Salesforce and the AWS Serverless Application Repository for Amazon Connect Salesforce integration.

License Summary#

The documentation is made available under the Creative Commons Attribution-ShareAlike 4.0 International License. See the LICENSE file.

The sample code within this documentation is made available under the MIT-0 license. See the LICENSE-SAMPLECODE file.