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Setup and Installation Guide

February, 2024

© Copyright, Inc. or its affiliates. All Rights Reserved. SPDX-License-Identifier: CC-BY-SA-4.0


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This guide details the integration between Amazon Connect and Salesforce Lightning. It covers the installation, configuration, and operation of the two primary components of the integration: the Amazon Connect CTI Adapter for Salesforce and the AWS Serverless Application Repository for Amazon Connect Salesforce integration.

Salesforce Lambda Versions

The Amazon Connect CTI Integration consists of two components - A salesforce package we refer to as the CTI Adapter, and an AWS Serverless application, which contain a set of lambdas to be deployed to your AWS environment. For more information on the lambdas, visit here.

The version of the Lambdas and the version of the CTI Adapter may differ as they are two separate packages. If a specific version of the lambdas package is needed to run with the CTI Adapter and vice versa, it will be stated here.

License Summary

The documentation is made available under the Creative Commons Attribution-ShareAlike 4.0 International License. See the LICENSE file.

The sample code within this documentation is made available under the MIT-0 license. See the LICENSE-SAMPLECODE file.