The following zip file includes default flows, which are automatically added and activated on new installations of the package. However, if you are upgrading from an earlier version you may need to replace your legacy script with the new flow.

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Voice Contact Screenpop (Legacy Adapter Support)​

Chat Contact Screenpop​

Click-to-Dial​

Screen Pop on Customer Phone Number​

Screen Pop a Case on Contact Attribute Data (if it exists) or Pop a New Case (if it does not)​

Create a Task (Call Activity) and Pop That Task​

Screenpop on Customer Email Address (in contact attribute data)​

Create a Task (Call Activity) and Pop That Task​

Create a Task (Call Activity) and Pop That Task using CTI Actions​

Create a Record on Chat Connected and Screenpop​

Screenpop Chat Contact on View​

Default CTI Flows​

Voice Contact Screenpop (Legacy Adapter Support)

Chat Contact Screenpop

Click-to-Dial

Screen Pop on Customer Phone Number

Screen Pop a Case on Contact Attribute Data (if it exists) or Pop a New Case (if it does not)

Create a Task (Call Activity) and Pop That Task

Screenpop on Customer Email Address (in contact attribute data)

Create a Task (Call Activity) and Pop That Task

Create a Task (Call Activity) and Pop That Task using CTI Actions

Create a Record on Chat Connected and Screenpop

Screenpop Chat Contact on View

Default CTI Flows